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When will I receive my order?

We aim to process orders within 24 hours of receipt and delivery will be dependent on location. You will have a tracking number which will enable you to see updates on the order.

Can I change my order?

To make any amendments please contact us directly at and we will endeavour to assist you.

What belt size do I choose?

When choosing your belt size, take into consideration where you want it to sit (waist/hips). With the belts extended note the velcro won't overlap past its length of 7cm however this does not compromise the stability of the belt.

What do I do if I have received my order but I've chosen the wrong belt size?

The belt can be exchanged but the customer is responsible for return shipping. It must be unused. See returns for further information.

Do you ship internationally?

We sure do! Shipping costs are set and dependant on location and size of parcel. It is calculated at checkout.

What happens if my package goes missing?

Contact us immediately and along with Sendle, we will investigate. As we have insurance in place we will endeavour to replace the item.

Can I return a faulty or damaged item?

Absolutely. Please contact us immediately to register your concern and we will replace the item once the original one has been returned and investigated.

How do I track my order?

You will receive a tracking order via our carrier Sendle when your order has been collected from us.

How do I clean my kit?

Wipe with a damp cloth or alcohol wipe. Not designed to be immersed in water.

Is PUK vegan?

All our products are vegan and where possible have utilised recycled and environmentally friendly fabrications.

How do I contact CSS?

We can be reached by email kerrie@thepuk.storeor by phone during work hours +61 412670865

Is there a warranty?

Though our products don’t carry a warranty we do understand that unexpected problems can occur. Please contact us via email with the details and we will assess and respond accordingly.

Is there a 30 day return policy?

See our Shipping, Return and Refund Policy page.